Boarding procedure
The boarding gate number and time is located on your boarding pass, you are requested to be at the gate before the boarding closure time which is 15 minutes prior departure.
Boarding gates are open one hour before the flight, and the boarding procedure normally starts before 30 minutes from the scheduled time of departure and ends 15 minutes from the scheduled time of departure.
Passengers who do not complete their boarding before boarding closure time because they came late at the gate or because they did not meet the immigration requirements of the destination country will not be able to travel and will not be entitled for a refund.
You will be asked to present the original travel document, the boarding pass, and any other document required by the immigration department of the destination country; in order to complete the boarding procedure.